Survey - Hotels in CT, Casino, Entertainment

1.

Are you satisfied with the quality of accommodation?

2.

Are you satisfied with the quality of our services?

3.

How was the exterior appearance of Hilltop Inn®?

4.

How was your morning breakfast?

5.

Was your nights stay with Hilltop Inn® comfortable?

6.

How was your rooms appearance?

7.

How was your room's lighting?

8.

How was the cleanliness of your room?

9.

How was the cleanliness of your bathroom?

10.

How was your bathroom amenities?

11.

Did your room smell pleasant?

Not at all	Okay	Pleasant

12.

Was your bed comfortable?

13.

Was everything in your room in working order?

14.

How was High-Speed internet access?

15.

How was check-in/check-out experience?

16.

Was the Front Desk friendly and helpful?

	Yes
	No

17.

How was the knowledge and efficiency of front desk?

18.

How was the Front Desk's professional appearance?

	Poor
	Need to Improve
	Okay
	Excellent

19.

How was breakfast menu selection?

	Need to Improve
	Average
	Better than Others
	Excellent

20.

Would you recommend Hilltop Inn® to a friend or relative?

	Yes
	No

21.

What else could we do better? Do you have any other comments or suggestions ?

22. Guest Information: We do not sell your information.

First Name Required Question

Last Name

Email Address Required Question

Title

Company Name

Street Address

Apt/Suite/Office

City

State

Postal Code

Country

Phone Number

Fax Number

Mobile Phone

URL or .tel

23. Can we contact you or send you a coupon ,news or promotion for future use?

	Yes
	No

Not at all	Okay, but some problem	Neutral/Average	Above Average	Excellent

Not at all	Okay, but some problems	Netural/Average	Above Average	Excellent

Need attention	Okay but some issues	Average	Above Average	Outstanding

Not Good	Okay	Average	Above average	Execellent

Dark	Okay, But some problems	Okay	Satisfactory	Excellent

	Too Slow
	confusing
	No knowledge
	Fast/Easy
	Language Problem
	Friendly

Dirty	Okay, but a little dirty	Okay	Above Averege	Perfect

	Hard
	soft
	too soft for back
	perfect
	Had good sleep

	Never work
	work okay
	Same as other
	Good signal
	Excellent speed

We appreciate your important time to fill out Hilltop Inn Guest Satisfaction Survey.